Privacy Policy

Overview

Solva ("we," "our," or "us") is committed to protecting the privacy and security of information collected from property management companies, property owners, tenants, and vendors who use our services.

Information We Collect

• Contact information (name, email, phone number)
• Property and unit details
• Maintenance request information
• Communication logs between tenants, property managers, and vendors
• Usage data and analytics

How We Use Information

• To provide and improve our tenant communication services
• To route and manage maintenance requests
• To generate reports and analytics for property managers
• To communicate with users about service updates
• To ensure compliance with service level agreements

Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption in transit and at rest
• Regular security audits and assessments
• Access controls and authentication
• SOC 2 Type II compliance (in progress)

Data Sharing

We do not sell your personal information. We share information only:

• With your explicit consent
• To fulfill service requests (e.g., sharing with authorized vendors)
• As required by law or legal process
• With service providers who assist in our operations

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of certain communications
• Request data portability

Contact Us

For privacy-related questions or requests, please contact us at:

Email: privacy@useresolva.com
Address: Solva, Dallas, TX