Tenant issues handled.
Automatically.

Solva is an AI front desk that turns tenant messages into clean tickets, vendor dispatch, follow-up, and closure, without your team living in the inbox.

24/7 tenant response
SLA timers and escalation
Vendor dispatch and follow-up
Audit trail for every case
Built for portfolios from 500 to 20,000+ units
Designed for institutional-grade operations
Works with your existing tech stack

Inbox chaos kills good property management

The reality at scale:

Tenants message everywhere, nothing is standardized
Triage is inconsistent, emergencies get missed
Vendors stall, staff chase, owners get dragged in
No clean timeline when disputes happen

What institutional operators need:

One standardized intake across all properties
Automated triage with consistent SLA enforcement
Proactive vendor management and resolution tracking
Complete audit trails for compliance and disputes

Before Solva

  • • 3-5 different channels per property
  • • 4-8 hour first response time
  • • 30% of issues need multiple follow-ups
  • • No standardized documentation

After Solva

  • • One unified intake system
  • • Under 2 minute acknowledgment
  • • Automated follow-up until resolution
  • • Complete audit trail for every case

How Solva works

One number, one inbox

Tenants text or email Solva. We confirm property and unit automatically.

Smart triage

Solva classifies urgency, asks for photos, and creates a structured case.

Dispatch + follow-up

Vendors get structured details. Solva follows up until resolution.

Close the loop

Tenant confirms resolution. PM gets a clean summary with full documentation.

What Solva does not do: Evictions • Lease interpretation • Legal advice

What Solva covers

No A/C / HVAC

Automated vendor dispatch within SLA

Leaks and plumbing

Emergency escalation protocols

Electrical and outages

Safety-first triage and routing

Lockouts and access

24/7 response with verification

Pest

Scheduled vendor coordination

Noise complaints

Documentation and follow-up

Billing questions

Routed to accounting with context

General property

Intelligent routing by topic

After-hours

Custom escalation rules by property

Built for institutional property managers

Reduce operational overhead

Cut admin time by 60%+ while maintaining service quality

Target: 60% reduction in manual triage

Improve response metrics

Meet institutional SLAs consistently across your portfolio

Target: <2 min first response

Maintain compliance

Perfect documentation for audits, disputes, and reporting

Target: 100% issue documentation

Enterprise-grade capabilities

Multi-property portfolio management
Custom SLA rules per property class
Vendor performance tracking
Owner reporting automation
Integration with Yardi, RealPage, AppFolio
SOC 2 Type II compliant infrastructure

Owners get outcomes, not noise

Weekly portfolio summary

Consolidated view of all properties and key metrics

Dollar exposure visibility

Real-time tracking of maintenance costs and trends

Vendor performance metrics

Response times, resolution rates, and quality scores

Smart escalation

Only contacted for true decision-points, not routine issues

Simple pricing that scales with doors

Designed for portfolios from 500 to 20,000+ units

Pilot

Test on one property

Free

14 days on one property

Most Popular

Standard

Full deployment

$2 per unit/month

$299 monthly minimum per company

  • Tenant inbox management
  • Smart triage & routing
  • Vendor coordination
  • Automated follow-up
  • Weekly digests & reporting

Enterprise

Custom configuration

Custom

For 5,000+ units

  • Everything in Standard
  • After-hours coverage
  • Multilingual support
  • Voice calling capability
  • Custom playbooks & workflows
  • Dedicated success manager

*Volume discounts available for portfolios over 10,000 units

Frequently asked questions

Does this replace my property management software?

No. Solva sits on top of your existing stack (Yardi, RealPage, AppFolio, etc.) and reduces operational noise before it hits your team.

Does Solva talk to vendors?

Yes, by email and optionally phone. We send structured work orders and follow up until completion.

What about emergencies?

Configurable on-call rules with immediate escalation. You set the thresholds by property and issue type.

Can we start with one property?

Yes, that's standard. Most clients pilot on 1-3 properties before rolling out portfolio-wide.

What about legal issues?

Solva escalates immediately. We do not provide legal advice or handle evictions.

How long does implementation take?

Typical pilot launches in 48 hours. Full portfolio deployment takes 2-4 weeks depending on size.

Pilot Solva on one property

Forward tenant messages to Solva and see the difference in 14 days.